Referral Programme Terms

The TimberCulture Referral programme lets verified members of the Chimney Sweep Network earn rewards when customers they refer place qualifying firewood orders with TimberCulture Ltd ("TimberCulture", "we", "us" or "our").

The current discount, reward amounts, qualifying rules and payout options are shown in your sweep dashboard. We may change these settings at any time; the settings in force when a customer's order is placed are the ones that apply to that referral.

When your application is approved you receive a personal referral code and a personal referral link. They are for referring your own genuine customers and contacts to TimberCulture.

Only one referral can be recorded per order. An order can only be linked to one sweep.

A referral qualifies when a customer uses your referral code or link on an order that is paid and delivered. The discount your customer receives is applied at checkout, subject to any minimum order value or maximum discount cap in force at the time.

Referral codes and links stop working if the programme is switched off or your Network membership ends.

For each qualifying order you earn a reward calculated from the order value using the reward settings in force at the time of the order.

Rewards are paid either as TimberCulture store credit or as cashback, depending on the payout setting shown in your dashboard. Store credit has no cash value and can only be spent with TimberCulture.

Newly earned rewards are held as pending for a qualification period after the order is paid. This gives time for the order to be delivered and for cancellations or refunds to be identified.

Rewards that do not qualify — for example because the order is cancelled, refunded or found to be invalid — are cancelled.

Cashback rewards are paid to you by TimberCulture using the payment details you provide, and a payment reference is recorded against the payout.

Your referral history and reward balance are shown in your sweep dashboard. If you believe a record is wrong, contact us and we will review it.

You are responsible for any tax arising from rewards you receive. TimberCulture does not deduct or account for tax on your behalf.

Referrals must come from genuine third-party customers. You must not refer yourself, family members using your own address, or create orders purely to generate rewards.

We may withhold, reverse or cancel rewards where a referral is invalid, duplicated, self-generated, obtained by misuse, or where the linked order is cancelled or refunded.

Serious or repeated misuse may lead to removal from the Network under the Chimney Sweep Network terms.

We may pause, change or end the Referral programme at any time. Rewards already approved remain payable; pending rewards for orders placed before the change are handled under the settings in force when those orders were placed.

When your membership ends, your referral code and link stop working and no new referrals can be earned.

These terms are governed by the law of England and Wales, and disputes may be brought before the courts of England and Wales.

Questions about the Referral programme or these terms: info@timberculture.co.uk or 07927572104.